If you feel that your pet needs to be seen urgently you MUST telephone the surgery before setting off on 01942 818845. We can then give appropriate advice and be ready for your arrival.
Firstly, we would like to thank all our clients who have been so tremendously patient and appreciative as we continue to balance our desire to care for animals against the need to take every possible step to slow the spread of the COVID-19 coronavirus. Please read on for details of changes we have made:-
The Horwich surgery is now closed until further notice. This allows us to reduce the number staff travelling in to work and allows us to work more effectively whilst respecting safe distancing at the Westhoughton surgery. We look forward to reopening at Horwich as soon as is reasonably possible.
Our Westhoughton surgery is now open from 8am to 7pm. Telephone 01942 818845. The surgery is at 53-55 Chorley Road, Westhoughton. BL5 3PD.
We are now making every reasonable effort to limit face to face consultations or other interactions to the bare minimum. This is in line with current Royal College of Veterinary Surgeons (RCVS) recommendations.
We remain available to help with the medical needs of our patients. If you are concerned in any way about your pet please telephone the Westhoughton surgery on 01942 818845 and we will help in every way we can, including the following:-
Telephone consultations. This is currently regarded as a reasonable compromise to allow us to assess a patient’s needs. Where necessary we can now dispense medications after a telephone consultation. If a physical consultation at the surgery is then deemed necessary by the vet, we will NOT charge another consultation fee. We want to prevent all unnecessary travel and face-to-face meetings but do not feel you should pay again if your pet then needs to see a vet for a physical consultation.
If you are asked to bring your pet to the surgery, please remain in your car and telephone the surgery to advise us that you have arrived. A member of staff will come out and take you pet into the surgery while you remain in your car. The vet may telephone you from the consulting room, so please bring your phone with you and ensure that we have the correct number. After a consultation or other procedure your pet will be returned to you in the car park and you will be asked to pay your bill over the phone. Please do not bring cash to pay your bill.
Please be prepared to see whichever vet is available at the time. We normally make every effort to provide continuity of care with the same vet and to accommodate any request to see a particular vet. However, at this time we will have to take a more ‘functional’ view of how we accept bookings so please don’t be upset if you don’t see the same vet each time. Thank you.
We will NOT be dispensing medications for collection which are not deemed imminently necessary for your pet’s health and welfare as this would encourage unnecessary journeys. We WILL continue to dispense all medications which we feel are necessary for your pet. E.g. we will not be dispensing flea and worm treatments for collection at the surgery. We are, however, offering a postal service for ALL medications which are permitted by the Post Office.
We have split into different teams which will not be mixing with each other. In this way we hope that we can provide uninterrupted care for those patients which need it.